The annals of military history are full of examples where underdog armies vanquished superior arch-rivals. Outnumbered two to one, Hanibal Barca and his Carthaginian army defeated the powerful Roman army at the battle of Cannae in 215 BC. At the naval battle of Salamis in 480 BC, 360 ships of the Greek fleet were victorious over the Persian fleet of 780 ships.
How do underdogs defeat goliaths? The difference between winning and losing is strategy. There are two basic types of warfare strategy: Direct versus Indirect. In both examples above the victor used an Indirect Strategy.
In sales, the direct strategy is a full frontal assault on the customer to convince them to buy based upon features, functions, and business benefits. Conversely, the indirect strategy is out of the box thinking that is based upon intelligence, finesse, and the element of surprise, rather than frontal assault. This time-tested strategy involves understanding one’s own abilities and concentrating resources on the enemy’s weaknesses. Above all, the indirect strategy truly appreciates the importance of momentum and the role human nature plays in determining the winner. Seven principles underlie the indirect strategy:
1. The Indirect Strategy Is Based upon Psychology and Human Nature.
2. Communication Is the Cornerstone of the Indirect Strategy.
3. The Indirect Strategy Requires Privileged Intelligence.
4. The Indirect Strategy Is Flexible, Employing Attacks, Retreats, and Defensive Fighting Based upon Circumstances.
5. The Indirect Strategy Employs Rapid Dominance to Defeat the Ultimate Enemy—Time.
6. Deception Is at the Heart of the Indirect Strategy.
7. The Indirect Strategy Seeks to Create a Turning Point or Moment That Determines the Winner and Loser.
The first and foremost principle is that the indirect strategy is a psychological operation (“psy-op” in military jargon) based upon understanding, predicting, and influencing human nature. Psy-ops include the manipulation of information, movements, and positioning to gain a strategic battlefield advantage before and during a war. On the battlefield, the mission of psy-ops is to cause the enemy to quit by inflicting mental and emotional trauma. The goal is to elevate the enemy’s combat fatigue and skepticism about winning because a halfhearted warrior is more than halfway to losing.
The second and third principles are based upon the elimination of the “fog of war,” the natural uncertainty and lack of knowledge that occur during the heat of battle. The word “war” is derived from the Frankish-German word werra, which means “confusion,” “discord,” or “strife.” The second principle is that effective communications are necessary to eliminate miscues and mistakes, while the third principle is that privileged intelligence is a requirement to win a war. Only through privileged intelligence can one determine the enemy’s position and find its weaknesses.
In battle, the only certainty is change. Constantly changing battle conditions require flexible tactics. A General’s success lies not only in his initial plan but in how he adapts his plans once the initial plan has become inconsequential. The fourth principle is tactical flexibility, knowing when to use the optimum maneuver—a surprise attack, calculated retreat, coordinated counterattack, or defensive position—at the appropriate time. The fifth principle acknowledges that time is the ultimate enemy. During a prolonged engagement, the relentless march of time depletes supplies, weapons, troops, and morale.
The sixth principle, that deception is at the heart of the indirect strategy, and the seventh principle, that every battle has a turning point, are intimately intertwined. The indirect strategy is based upon the creation of deceptions to confuse enemies. This confusion creates a critical turning point, causing enemies to lose momentum they can never regain (Click here if you want to read a detailed account of the application of these principles to the complex sales cycle.)
If you are in sales, you are perpetually in a state of war. All salespeople are warriors who must fight the relentless march of time and enemies who are trying to defeat them daily. Sales is an intense hand-to-hand battle fought between two people or two groups of people who are each trying to win over the customer. The victor outsmarts, outmaneuvers, and overwhelms his enemies. In sales, just as in war, there can be only one winner, and today’s conqueror can quickly become tomorrow’s vanquished. The deciding difference is strategy.
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Not sure I whole-heartly agree with your suggestion that sales people are 'perpetually in a state of war'. I thought sales people were aiming to help the prospect understand the benefits of buying the product or service from you? To suggest that the prospect is you enermy seems a bit strange....or am I wrong here?
Posted by: sales jobs | August 17, 2009 at 11:17 AM